FAQs

1. What is NDIS?

The National Disability Insurance Scheme (NDIS) is a government-funded program in Australia that provides support to people with disability. It helps individuals access the services and support they need to live more independently, participate in the community, and achieve their goals.

2. Who is eligible for NDIS support?

To be eligible for NDIS, you must:
- Be under the age of 65.
- Be an Australian citizen, permanent resident, or hold a protected special category visa.
- Have a permanent disability that significantly affects your ability to participate in everyday activities.

If you meet these criteria, you can apply for the NDIS and work with a planner to develop a personalized support plan.

4. How can I apply for NDIS?

To apply for NDIS, you can visit the NDIS website <www.ndis.gov.au> and submit an access request.

You'll be asked for information about your disability and how it impacts your daily life. After your application is processed, you will have a planning meeting to discuss your support needs.

3. How is funding managed under NDIS?

There are three ways to manage your NDIS funding:

▶︎ Self-managed: You manage your own NDIS budget and pay providers directly.
▶︎ Plan-managed: A plan manager handles the financial aspects of your plan, including paying providers and keeping track of your spending.
▶︎ NDIA-managed: The National Disability Insurance Agency (NDIA) manages the funding for your plan and arranges payments directly to your providers.

We can assist you with plan management or provide guidance on how to best manage your funding.

5. How do I get started with your services?

Getting started with our services is easy! You can contact us directly to discuss your needs and how we can support you. We'll help you understand your NDIS plan and work with you to provide the right services. If you're unsure about how to get started, we can also assist you with the application process or any questions you may have.

Yes. We offer flexible after-hours support based on your needs. Contact us to discuss suitable options.

If your NDIS plan is self-managed or plan-managed, we will send invoices directly to you or your plan manager for payment. If your plan is NDIA-managed, we will submit the invoice to the NDIA for payment. All of our services are billed according to the NDIS pricing guide, ensuring transparency and compliance with NDIS regulations.

8. How do I pay for services through NDIS?

Please contact us immediately, and we will do our best to accommodate your needs as quickly as possible. We understand that urgent situations arise, and we are committed to providing the support you need when you need it.

7. What if I need urgent support?

9. How can I share feedback or raise a concern?

We welcome feedback - it helps us continuously improve and provide the best possible support. If you have a question, concern, or suggestion, you’re encouraged to contact us anytime by phone, email, or send us a message at the Contact page.

If a formal complaint is ever needed, we have a clear and fair process in place to ensure it’s handled respectfully, promptly, and appropriately.

6. Do you offer after-hours services?